Privacy Policy

When you book a scan or contact us, we may collect:

• Name, email address, and phone number
• Date of birth
• Scan preferences and booking details
• Payment information (processed securely by Stripe — we do not store card numbers)
• Communication history (emails, support messages)
• Technical data (IP address, browser type, device information) collected automatically when you visit our site

We use your personal data to:

• Process and manage your scan booking
• Communicate with you about your appointment, including reminders and confirmations
• Deliver your scan reports (medical report and Mira Clarity report)
• Process payments and refunds
• Respond to your enquiries and support requests
• Improve our services and website experience

We do not sell your personal data. We do not use your data for advertising or marketing without your explicit consent.

We share your data only with the following service providers, and only as necessary to deliver our services:

• Stripe — payment processing. Stripe handles all card transactions and is PCI DSS compliant.
• Resend — transactional email delivery (booking confirmations, reminders, report notifications).
• Supabase — secure data storage and database hosting.
• Partner scanning centres — we share your name, contact details, and booking information with the imaging centre performing your scan so they can prepare for your appointment.

Each third party processes your data under their own privacy policy and applicable data protection laws.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking and payment records are kept for a minimum of six years for accounting and regulatory purposes.

Scan reports are retained in your account until you request deletion. You can request deletion of your personal data at any time (see your rights below).

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to update or correct inaccurate information.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Portability — request your data in a structured, commonly used format.
• Objection — object to processing of your data in certain circumstances.

To exercise any of these rights, contact us at info@miradiagnostics.com. We will respond within 30 days.

Essential cookies keep your session and your preferences while you book. These are strictly necessary and do not require your consent.

We also use Google Analytics and Microsoft Clarity to understand how the site is used, and Google Ads to measure our advertising. In the UK and Europe these are loaded only after you accept them, and declining does not affect your ability to book a scan.

You can change your choice at any time by clearing this site’s cookies in your browser.

Calls to our published numbers are recorded. You are told this at the start of every call, before you are connected.

We record calls to confirm the details of a booking, to resolve any dispute about what was arranged, and to keep patients safe where a call concerns a clinical matter. Our lawful basis is our legitimate interest in running the service accurately and safely.

Recordings and voicemail messages are held by our telephony provider, Twilio, acting as our processor. Where a recording concerns your health, it is special category data and we rely on Article 9(2)(h) for the provision of health care.

If you would rather not be recorded, please book online or email us instead. You can ask for a copy of a recording, or ask us to delete one, using the contact details below.

We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. Access to personal data is restricted to authorised personnel only.

While no system is completely secure, we take reasonable precautions to protect your information from unauthorised access, disclosure, or loss.

We may update this policy from time to time. When we make significant changes, we will update the “last updated” date at the top of this page. We encourage you to review this page periodically.

If you have questions about this privacy policy or how we handle your data, contact us at:

info@miradiagnostics.com

Pulse Labs LLC dba Mira Diagnostics